Frequently Asked Questions

Clankart FAQs

• What is Clankart Teleport?

  Clankart Teleport offers a secure and trusted buying and selling experience to its clans (users). By making payment through Clankart, the buyers will have full confidence that their payment will only be released to the seller once they received the product. And the seller will have full confidence that they will receive the payment into their account once the product is received by the buyer.

• As a buyer, why should I use Clankart Teleport?

  You should use Clankart Teleport because after you place the order (by making payment to Clankart), the seller will receive the payment only after you receive the product. With which you will have a confidence that your payment will only be released to the seller after you receives the exact product.

  You can purchase the new or used books from any seller across India with confidence.

• As a seller, why should I use Clankart Teleport?

  You should use Clankart Teleport because you will start the delivery of product only after the buyer makes the payment to Clankart.

  You will have a confidence that you will get the payment after the buyer receives the product.

  You can sell your new or used books across India with confidence.

  Sell your used or new books without having to travel to the buyer location for payment collection.

• How much am I being charged for using Clankart Teleport?

  For the seller, there is just 10% convenience fee for using Clankart Teleport

  For the buyer, there is no fee for using Clankart Teleport.

• How do I check my order status as a buyer?

  You can check the order status from 'My Orders' section in your account.

• How do I check my order status as a seller?

  You can check the selling order status from 'My Selling Orders' section in your account.

• Do I need to register to post Ads?

  Yes, you need to be a registered user to Post Ad on the site.

• How do I sell my used or new books on Clankart?

  Login/Register on Clankart.

  Click on the 'Sell Used Books' button and follow the instructions to post an ad.

  Make sure you select the 'Yes' where it asks you to if you can ship the item to buyer.

  Enter the shipping charges that buyer has to pay to you.

  Note: Buyers always prefer free or less shipping charges.

  And that's it, your ad will be live.

  You will be notified once a buyer places order for your book(s).

• What products can I sell on Clankart?

  You can sell any of your new or used books like college books, school books, reading books, etc., on Clankart.

  Currently we only support selling of used books through Clankart Teleport.

• How much does it cost to post an Ad on Clankart?

  Clankart is a free service and does not charge you any fees to post ads. Go ahead and enjoy it. All ads are subject to meeting the Terms of Use and Listing Policy.

• How can I post a Good Ad on Clankart and get better responses?

  To increase the chance of getting a good response, follow these simple tips.

  Title - A good title will attract more visitors to your Ad. Mention important keywords in title.

  Description - Make the description as detailed as possible.

  Upload Images - Include upto 4 pictures to enhance your Ad.

• Why am I unable to post ads on the site?

  User's who violate Clankart's Terms of Use and Listing Policy, will not be able to post Ads. However, in case you are unable to post an ad for any other reason, please contact us at support@clankart.com and we will get back to you at the earliest.

• Safety Tips

  There is no definite way to identify a fraudulent seller or buyer. We urge you to practice good judgment and keep the following tips in mind:

  How to sell safely?

  Try to take the full payment at the time of the delivery. Remember to use a safe location to meet.

  Watch out for fake currency and money orders. Be aware that banks will not honor fake currency/money order and will hold you responsible for it.

  Verify the buyer's credentials. Ask the buyer to provide photo ID and proof of address.

  Ensure that your product meets the features you list in your ad to avoid any misunderstanding with the buyer.

  Do not share your financial information except the one required for payment.

  Clankart does not offer any sort of seller protection.

  How to buy safely?

  Always meet the seller at a safe location and inspect the item before purchasing. Following this one rule will help you avoid most scams.

  Watch out for unrealistic offers. If it appears too good to be true, it probably is. Unrealistic offers are used to motivate purchasers to make hasty decisions.

  The best way to transact is online through Clankart Teleport.

  Never transfer funds or use a debit card to pay someone you do not know before collecting an item.

  Ask for clear information on the condition of the item, price, payment and delivery method.

  Use only those payment methods that you trust and are familiar with. Never give out your financial information.

  It is recommended to purchase items directly from the seller.

  Do your research on comparative prices for the product.

  Clankart does not offer any sort of buyer protection.

• As a seller, how will I know if the buyer has made the payment?

  All payments are routed through our Clankart account. Once the buyer pays for the order, we will notify you via your registered email id and WhatsApp phone number. This amount (after deducting convenience fee, if any) will get credited to your preferred bank account or UPI number once the product is delivered and accepted by the buyer.

• What types of payment methods can a buyer use?

  The buyer can pay through any of the following modes: Credit Card, Debit Card, Net Banking, UPI and Wallets.

• When will the buyer receive the invoice of order?

  The invoice should be shared directly from seller to buyer & Clankart. Clankart is an intermediator & will not provide any invoice.

• Can a buyer pay over a period of time?

  No, we currently don't support milestone-based transactions, the entire payment needs to be paid upfront before the transaction moves forward.

• Who is responsible for taxes and other government duties?

  The buyer and seller mutually agree as to who bears the taxes, shipping cost and any government duties. The amount payable through Clankart is net of all these costs and deductions. Clankart will not do any such calculations and split payments at its end and simply transfer the total amount received to the Seller.

• What is the process for the seller to receive payment from Clankart?

  Buyer needs to confirm to Clankart about the successful delivery and acceptance of the product. After this, Clankart will release the payment to seller.

• How long does it take for sellers to be paid?

  Funds are disbursed within 3-5 days following the completion of the transaction. A transaction is completed once the buyer successfully accepts the delivery of the product on Clankart.

• Why is seller's bank/UPI account information needed?

  Seller bank/UPI account information is required to make the payments directly into the account once the product is accepted by the buyer.

• When and why is buyer's bank account information needed?

  The buyer's bank account statement is needed to make the refund transaction if any.

• Can a seller change his bank/UPI account information later or during the transaction?

  No, the seller bank/UPI account details will be recorded one-time at the time of on-boarding and will not be changed. Under exceptional circumstances, the seller may write to us separately for changing the account.

• How long does it take for a product to get delivered after an order has been made?

  Product delivery time depends on the logistic company the seller has chosen for the shipment.

• When does the seller ship the items?

  The seller is notified by Clankart to ship the items once we verify that the payment from the buyer is received.

• Who bears the shipping cost?

  The buyer and seller mutually agree as to who bears the shipping cost and the total amount payable through Clankart is net of this cost. Clankart will not do any such calculations and split payments at its end.

• How can the buyer track their order?

  Clankart Teleport does not track the shipments itself. It relies on the tracking ID/receipt photograph(s) provided by the seller and third-party data to track, wherever applicable.

  Steps to track order -

  You can track your order by following the steps below. Here's how:

  Step 1: On 'My Orders' page, click on the order you would like to track.

  Step 2: Open the tracking details image uploaded by the seller and note down the tracking number from there.

  Step 3: Visit the courier company's tracking page.

  Step 4: Enter the tracking number & get the details.

  We cannot determine exact delivery time, but we can tell you if your order has been shipped, or not.

• What are the supported shipping methods?

  Since the shipping methods are set up by the sellers, buyers are advised to directly contact the seller for more shipping information.

• When can buyer change his shipping address?

  Shipping address can be changed before the shipment by directly contacting with the seller. Shipping address cannot be revised after the shipment has been made.

• What if the seller doesn't ships the item to buyer?

  If the items are not shipped within 7 days of order placement, then that order will be auto cancelled and the money will be refunded back into to the buyer's original payment method.

• What if the buyer doesn't get the delivery in time?

  If the goods are not delivered in time after the seller has confirmed shipment, we advise buyer to contact the Clankart Support team immediately for an extension to the delivery period.

• What if the seller forgets to upload Tracking Receipts?

  If seller forgets to upload Tracking Details/Receipts within 7 days of order placement, then that order will be auto cancelled and the money will be refunded to the buyer.

• How does buyer/seller cancel an order?

  Both the buyer & the seller can cancel the transaction any time before the shipment by informing Clankart.

• When can a buyer raise a dispute?

  The buyer can raise a dispute within 2 days after the order has been delivered by informing Clankart.

• What can buyer do if the product received is not as per specification?

  In case of any problem with the product received, the buyer has 2 days from the date of delivery to raise a dispute with Clankart. Once a dispute has been raised, both parties have 15 business days to resolve the issue amongst themselves and notify Clankart of the resolution.

• What is dispute resolution?

  Once the dispute is raised on the Clankart (considered the dispute date), the buyer and seller have 15 business days to mutually resolve their dispute. Both parties should consent to the resolution and notify Clankart for action within such period.
  If the buyer and seller have not resolved the dispute within the 15-business day Negotiation Period, Clankart Teleport is authorized to foreclose the transaction, refund the payment to the buyer and the buyer will ship the products back to the seller.

• How much time will it take to refund the buyer's money?

  In case of order cancellation, the money is refunded back into the buyer's account within 7 business days.

• What is the return/replacement policy?

  Clankart do not covers the return or replacement of the product. Buyer should contact the seller directly for the return or replacement of product.

  Buyer should contact the seller and clarify the queries related to product quality and quantity.