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Chat Guidelines


Welcome to Clankart's Chat Guidelines page! At Clankart, we strive to create a safe and respectful environment for our users. By following these guidelines, you can help ensure a positive experience for everyone.

  • 1. Stay Safe from Frauds and Phishing:

    • Verify URLs / Links Before Clicking: Be cautious with URLs / links shared in chat. Fraudsters may share malicious links to steal your banking or personal information. Always verify the authenticity of links before clicking.
    • Avoid Sharing Personal Information: Never share sensitive information like bank details, passwords, or personal identification numbers. Clankart will never ask for such information through chat.
    • Report Suspicious Activity: If you receive messages that seem suspicious or too good to be true, report them to us immediately at support@clankart.com.
    • Phishing Awareness: Be aware of phishing attempts. If you receive a message asking for your personal details or directing you to a spoof website mimicking Clankart, do not respond or provide any information; report them to us.
  • 2. Be Respectful:

    • Polite Communication: Always communicate politely and respectfully. Abusive language, harassment, and hate speech are not tolerated.
    • Respect Privacy: Respect the privacy of other users. Do not share their personal information without consent.
    • Avoid Spam: Do not send repetitive, unsolicited messages. Spamming disrupts the chat experience for everyone.
    • Constructive Feedback: If you have feedback or a complaint, provide it constructively and through appropriate channels.
  • 3. Blocking and Reporting Users:

    • Blocking Users: If you wish to stop receiving messages from a particular user, you can block them. To do so, click the 'Block' button at the top of the chat panel.
    • Reporting Misconduct: If a user violates our guidelines, report their behavior to us. We take all reports seriously and will take appropriate action.
  • 4. Best Practices for Safe Chatting:

    • Use Built-in Chat Features: Utilize Clankart's built-in chat features to ensure secure communication. Avoid using external messaging apps for transactions.
    • Stay Informed: Stay informed about common online scams and how to avoid them. Knowledge is your best defense against fraud.
  • 5. Our Commitment:

    • Protecting Your Data: Clankart is committed to protecting your data and privacy.
    • Prompt Action: We act promptly on reports of suspicious activity and take necessary actions to protect our users.
    • Continuous Improvement: We continuously improve our security features and guidelines to provide a safe and enjoyable experience for our users.

If you have any questions or need assistance, please contact our support team at support@clankart.com. We are here to help and ensure your safety on Clankart.

Thank you for being a part of the Clankart community. By following these guidelines, you contribute to a safer and more respectful environment for everyone.

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